What is an AI agent?
An AI agent is software that does a task for you: it reads a request, decides what to do, uses your systems to do it, and checks the result before it answers.
A chatbot replies with text. An agent takes action: it can look up an order, update a record, or file a document, then decide what to do next based on what it found.
In a business, an agent is only useful if it follows your rules, knows when to hand work to a person, and leaves a record of what it did.
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