AI agents for customer support
An Aether support agent answers routine questions at any hour, in your tone of voice. It looks up orders and accounts, follows your refund and escalation policies, and hands anything it shouldn't decide to your team with the whole conversation attached.
Sound familiar?
Customers wait for simple answers
Where is my order, how do I return this, can I change my plan: routine questions queue up behind the hard ones.
Quality depends on who picks up
Two people give two different answers, and new hires take weeks to learn the policies.
Bots that frustrate people
Scripted chatbots that can't look anything up send customers in circles and hurt the brand.
What happens when a customer writes in
The message arrives
From your chat widget, help desk or inbox.
The agent picks up the thread
It remembers the earlier conversation, so the customer never repeats themselves.
It looks up the facts
Order status, account details or policy terms, from the systems your team already uses.
It applies your policy
Refund limits, return windows and tone of voice, exactly as you set them.
It answers or hands off
Routine questions get an answer. Anything outside policy goes to your team with the transcript.
What you see and control
The agent sees only what it needs, and your team sees everything it does. It works with:
- Your help desk or chat tool
- Your order and account systems
- Agent WorkspaceCLiP
- Your team sees the agent's conversations and decides who can see what.
- Your rulesCalibration
- Refund limits, escalation paths and tone of voice, for each brand you run.
- The engineAiR
- Answers at any hour and keeps a record of every reply.
Questions
Can an AI support agent hand a customer to a person?
Yes. You decide what it should never handle alone, such as refunds over a limit or complaints, and those go straight to your team with the conversation attached.
Will it work with our help desk?
If your help desk can pass new messages to another system and accept replies back, which most can, the agent works inside it. We confirm this in the first conversation.
How long does it remember a customer?
As long as you choose: a day for chat conversations, or a customer's full history if your policies allow it.
Talk to us about customer support
Bring us one process. We’ll map the skills, rules and integrations, and help you choose cloud, on-premises or a managed service.